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COVID-19 Update

Online Ordering

Due to increased demand and COVID restrictions, order processing and delivery is taking longer than normal. We are working hard to get your order to you as quickly as possible and we appreciate your patience at this time.

Australia Post and Star Track are also experiencing increased parcel volumes and congestion in their networks is leading to further delays with deliveries.

If your order is urgent, please consider a Contactless Call & Collect order from one of our stores, the details of which can be found below.

Orders placed online are not eligible for Call & Collect. We do not offer Click & Collect at this time.

For more information on shipping lead times and service availablilty, please view our Shipping Policy page.

 

Our Stores

Below we have outlined the service availability by state, or you can use our Store Locator to find the store closest to you. A number of our stores are operating Contactless Call & Collect which can be arranged by contacting the store directly.

The product availability on our website does not reflect product availability in our stores, please contact your closest store to check product availability.

Thank you for your continued support during these challenging times.

New South Wales

Eckersley's NSW Stores

From Monday 11th October, the following NSW Stores will be open to vaccinated customers as per NSW Government regulations:

  Brookvale
  Caringbah
  Erina
  Parramatta

 

From Monday 11th October, the following NSW Stores will also be open to vaccinated customers as per NSW Government regulations and will continue to operate a Call & Collect Service.

  Chatswood
  Macarthur
  Newcastle

  Oxford St
  Rouse Hill
  St Leonards

 

Our Bondi store is closed until further notice.

 

Victoria

Eckersley's VIC Stores

Our Victorian stores are operating a Call & Collect Service and are not open to walk-in customers.

  Prahran
  Hawthorn
  Melbourne CBD

 

Australian Capital Territory

Eckersley's ACT Stores

Our ACT stores have resumed normal trading and are open to walk-in customers.

  Belconnen
  Braddon
  Phillip

 

 

Queensland

Eckersley's QLD Stores

Our Queensland stores have resumed normal trading and are open to walk-in customers.

  Brisbane
  Gold Coast
  Lutwyche

  Milton
  Minyama
  Underwood

 

South Australia

Eckersley's SA Store

Our Adelaide store has resumed normal trading and are open to walk-in customers.

 

 

Contactless Call & Collect Service

We are proud to offer a safe, convenient way to order your favourite art and craft materials. Simply call your chosen store and our knowledgeable and friendly staff will be happy to help you find the right product for you. Please note, the product availability on our website does not reflect availability in our stores, please contact your closest store to check product availability.


Call your Eckersley's store


Email or call the store with your order.

 


Payment


We will call you to arrange payment and collection details. (Delivery option available in VIC only).

 


Pick Up Your Order


Please present photo ID when collecting your order.

 


Start Creating


Collect your order and start creating!

 

Our COVID Safe Plan

 


COVID Safe


We are proudly certified a COVID Safe business and continue to work to keep our creative staff and customers safe with our COVID safe plan implemented in our stores, head office and warehouse.

 


Social Distance


We continue to practice social distancing and monitor customer numbers in-store to maintain 1.5 metres distance. We ask our customers to also please keep a 1.5 metre distance from team members and other customers.


Hand sanitising


Please sanitise your hands before you come in-store.


Please shop online if you are unwell


If you are feeling unwell or have been in close contact with anyone who is unwell, we ask you to please shop online, where you can find everything you need.

 


Scan QR Code


Where requested by state government, we require you to check in each time you visit our stores, using the Government QR code. This will greatly assist with contact tracing.

 


Wear Mask


Please continue to wear a mask when visiting our stores (mandatory where advised by state government).

 


Vaccination Status


In our NSW stores, as per the NSW Government regulations, customers will require proof that they are fully COVID-19 vaccinated, unless a medical exemption applies.