Shipping Policy (Australia & New Zealand)

Shipping within Australia

Delivery Standard postage rate is $9.95 nationwide. We use Australia Post eParcel and Star Track Express services.

Additional freight cost will be incurred when selecting the following:

Express postage
Shipping Bulky Items
Shipping to remote regional areas.

Please contact our online customer service customerservice@eckersleys.com.au for a quote.

Delivery Time:
We use Australia Post for our standard and express deliveries:

Standard - 3 to 5 working days
Express - overnight to 3 working days

We use Star Track for all bulky items:

Bulky - 3 to 5 working days

Bulky Items

Additional delivery fees apply to bulky items* as they require extra handling and may take longer to transport because of their weight and size. Please proceed with your order and Our Customer Service Team will then send you a Shipping Quote within one business day for review. Your order will be delivered within 3-5 business days of Shipping Quote approval. Please contact our online customer service on customerservice@eckersleys.com.au if you require further information.

*To check if an item is bulky, please look for the bulky item symbol on the item’s description page.

Service Availability

Delivery is available to all states in Australia: NSW, ACT, VIC, QLD, SA, WA, NT and TAS Metro and Regional areas.

Delivering your goods

A signature is required for deliveries. Please ensure that you or someone authorised is present to accept delivery.

Standard & Express parcels through eParcel:

In the event that no one is available to accept the delivery, the courier will leave a card in your letterbox with details to arrange pick-up at your local Australia Post Retail outlet.

Bulky items through Star Track:

In the event that no one is available to accept the delivery, the courier will leave a card in your letterbox with details to arrange pick-up at your local Star Track depot or you may contact customerservice@eckersleys.com.au to organise redelivery at your cost.

Shipping to New Zealand

We use Australia Post and StarTrack services.

All Shipping options to New Zealand require a shipping quote.

The options for shipping are:

Standard International
Express International
Bulky International

Delivery Time:

We use Australia Post for our Standard International and Express International services:

Standard International - 3 to 10 working days. Tracking available on postage under 2kg
Express International – 2-4 working days.

We use StarTrack for our Bulky International service:

Bulky International -3-10 working days. Tracking available

Bulky Items

Additional delivery fees apply to bulky items as they require extra handling and may take longer to transport because of their weight and size. Please contact our online customer service on customerservice@eckersleys.com.au for a shipping quote or we will contact you with a shipping quote within one business day of receipt of your order.

To check if an item is bulky, please look for the bulky item symbol on the item’s description page.

Service Availability

Delivery is available to all areas in New Zealand.

Delivering your goods

A signature is required for deliveries. Please ensure that you or someone authorised is present to accept delivery.

Standard International & Express International parcels through eParcel:

In the event that no one is available to accept the delivery, the courier will leave a card in your letterbox with details to arrange pick-up at your local Post Retail outlet.

Bulky items through DHL:

In the event that no one is available to accept the delivery, the courier will leave a card in your letterbox with details to arrange pick-up at your local DHL depot or you may contact customerservice@eckersleys.com.au to organise redelivery at your cost.