Events & WorkshopsCurrent Positions Available
Assistant Product Manager – Kingsgrove, NSW
We have an excellent opportunity for a person with art and craft product knowledge and a desire to succeed, to join our specialised products team. The right candidate will be responsible for setting product ranges, promotional planning, educational catalogue creation / development and supplier management.
Reporting to the Products and Merchandise Manager, some of the key responsibilities include:
- Ensure that our product range delivers on our customer's needs by developing new ranges with our key partners, reviewing existing ranges and recommending extensions or deletions.
- Purchase order and channel inventory management.
- Support and co-ordination of the annual Educational Catalogue by liaising across various departments
- Development and execution of educational campaigns based on sales analysis and category reviews.
- Supporting the Product Manager in supplier & store communication and management.
- Ensuring timely and accurate information is passed to the database administrator through a close working relationship.
- Content review and support of our e-commerce product platforms.
The candidate will ideally have experience and knowledge of the Art industry and its product range as well as retail experience.
About you:
Our ideal candidate is someone who seeks a long-term opportunity, is enthusiastic and willing to work as a part of our highly collaborative team.
Ideally you will have:
- An understanding of product management principles
- Previous experience in project and product management
- Self-motivated, energetic and confident
- Strong written and verbal communication
- Strong attention to detail and organisation skills
- Ability to work in a fast pace role with changing priorities.
- Intermediate excel skills, with an understanding of MS Office.
Don't miss out on the opportunity to join us, submit your application today!
Customer Service Position – Kingsgrove, NSW
This is an excellent career opportunity to join a long-established Australian company who are market leaders in their field. We are seeking a passionate Customer Service Representative to join a busy and close-knit team to continue providing exceptional customer service.
Key Responsibilities:
- Provide excellent customer service to a variety of customers.
- Answer all customer phone calls, emails and enquiries in a timely and efficient manner.
- Enter sales orders, credits, process back orders and respond to account queries using the ERP.
- Work with various parts of the business (sales, warehouse, products) to make sure we offer consistently great customer service and provide required information to customers.
- Exercise superior multi-tasking skills and the ability to thrive in a busy environment.
- Use multiple systems on a daily basis.
- Have a self-starter attitude and be able to work independently or in a team.
- Bring lots of enthusiasm and willingness to learn quickly.
- Work in a team environment by developing and maintaining professional relationships with colleagues that support the achievement of team goals and objectives.
Skills & Experience:
- Experience in a customer service or customer-facing role is essential
- Superior data entry skills and attention to detail when using in house systems.
- High level computer skills - MS EXCEL, MS WORD, OUTLOOK
- Willingness to learn quickly and grow within the position.
- Ability to seek advice and accept feedback.
- Inquisitive mind, ability to solve problems and suggest appropriate solutions.
- Capable of working as part of a team but is also self-driven and can work individually.
This is a full-time position based in Kingsgrove, New South Wales. Click here to apply today!
Customer Service Manager – Kingsgrove, NSW
We are seeking an experienced, passionate and innovative Customer Service Manager to lead our Customer Service Team at our Head Office in Kingsgrove. As market leaders in the arts and crafts industry, we have a passion to deliver exceptional customer service to our customers. From our eCommerce website, to instore as well as via our Education Division, we are proud to supply leading art & craft brands to a broad range of customers via multiple channels.
Key Responsibilities:
- Lead the Customer Service Team daily, providing direction, feedback and training where relevant.
- Oversee the team and tasks to ensure all areas within the team’s responsibility are pushed forward and correctly prioritised.
- Use multiple systems (ERP, Microsoft Suite, CMS) daily.
- Be hands on with the team to provide excellent customer service to a variety of customers.
- Ensure customer phone calls, emails and enquiries are handled in a timely and efficient manner.
- Work with various parts of the business (sales, warehouse, products) to provide required information to customers effectively.
- Be responsible for resolving the more complex issues for the team.
- Be a leader and a support to the team, so you can work together to be customer centric and collaborative.
The successful candidate will have:
- Strong leadership and team player qualities with the ability to develop and mentor staff.
- Experience in a customer service or customer-facing role.
- Superior data entry skills and attention to detail.
- High level computer skills: Microsoft Suite, ERP and website platforms.
- Willingness to learn quickly and grow within the position.
- Inquisitive mind, ability to solve problems and suggest appropriate solutions.
- Excellent multi-tasking skills and work well under pressure.
- A positive, proactive and self-starter approach and work well with multiple departments and key stakeholders in the business.
- An enthusiasm and passion for Customer Service and a drive to ensure best in class performance.
If you have a passion for Customer Service, want to learn and grow while leading a dynamic team, please apply today!
Customer Service Position – Kingsgrove, NSW
This is an excellent career opportunity to join a long-established Australian company who are market leaders in their field. We are seeking a passionate Customer Service Representative to join a busy and close-knit team to continue providing exceptional customer service.
Key Responsibilities:
- Provide excellent customer service to a variety of customers.
- Answer all customer phone calls, emails and enquiries in a timely and efficient manner.
- Enter sales orders, credits, process back orders and respond to account queries using the ERP.
- Work with various parts of the business (sales, warehouse, products) to make sure we offer consistently great customer service and provide required information to customers.
- Exercise superior multi-tasking skills and the ability to thrive in a busy environment.
- Use multiple systems on a daily basis.
- Have a self-starter attitude and be able to work independently or in a team.
- Bring lots of enthusiasm and willingness to learn quickly.
- Work in a team environment by developing and maintaining professional relationships with colleagues that support the achievement of team goals and objectives.
Skills & Experience:
- Experience in a customer service or customer-facing role is essential
- Superior data entry skills and attention to detail when using in house systems.
- High level computer skills - MS EXCEL, MS WORD, OUTLOOK
- Willingness to learn quickly and grow within the position.
- Ability to seek advice and accept feedback.
- Inquisitive mind, ability to solve problems and suggest appropriate solutions.
- Capable of working as part of a team but is also self-driven and can work individually.
This is a full-time position based in Kingsgrove, New South Wales. Click here to apply today!
Casual warehouse storeperson – St Marys, NSW
Our Warehouse based at St Marys, NSW is seeking Casual warehouse storeperson.
Monday to Friday, morning and night shifts with on-site parking.
Key responsibilities include:
- Picking Orders
- Putting Stock Away
- Administration
The successful applicant must possess:
- storeperson/warehousing experience
- Experience with RF scanners
- Computer skills
- Excellent communications skills
- Accuracy and able to work at a fast and steady pace
- Experience in the art & craft industry would be preferred but not essential
Applicants must submit a resume; include contact phone number and references. Please email your resume to warehouse@eckersleys.com.au
Casual Retail Sales Assistants
We are always looking for staff with sales experience and have a positive 'can-do' attitude. If you are interested in joining our team, please email your expression of interest directly to each store or pop in to chat to our Store Managers about available positions.
We currently have positions at:
- Bondi Junction, NSW – please email bondi@eckersleys.com.au
