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Shipping Policy

Australia Post Delays: Due to large parcel volumes within their network and COVID restrictions, Australia Post are advising there are significant delays within their networks.

Please anticipate longer than average delivery time frames for your order. Updates from Australia Post can be found on their website by clicking here: https://auspost.com.au/service-updates 

 

Due to increased demand and COVID restrictions, order processing and delivery is taking longer than normal. We are working hard to get your order to you as quickly as possible and we appreciate your patience at this time. If your order is urgent, please consider a Contactless Call & Collect order from one of our stores, the details of which can be here.

 

Shipping Options: 

Orders placed online are supplied from our warehouse in Sydney NSW. 

Due to delays within the Australia Post and Star Track network due to the high volume of parcels, please anticipate longer than the average delivery time frames listed below for your order. 

  • Standard Delivery $12.45: Metro 3-5 working days, Regional 5-7 working days, Remote 7-14 working days.*
  • Express Delivery $20.50. Up to 3 working days**
  • Bulky Delivery $27.95. 3-5 working days***

*Standard Delivery time to NT & WA is 4 to 7 working days. Standard Delivery to regional NT & WA can take up to 3 weeks.

**Express Delivery to regional Queensland, South Australia Country, Perth City/Subs, Western Australia Country, Hobart City/Subs, Tasmania Country, Darwin City/Subs, Northern Territory Country may take up to 7 working days.

***Bulky Delivery applies to orders containing Big & Bulky or Hazardous Items. Additional delivery fees apply to bulky items as they require extra handling and may take longer to transport because of their weight and size.

Service Availability:

Delivery is available to all states in Australia: NSW, ACT, VIC, QLD, SA, WA, NT and TAS Metro and Regional areas.

Delivering your goods:

A signature is required for deliveries. Please ensure that you or someone authorised is present to accept delivery.

Standard & Express parcels through eParcel:

In the event that no one is available to accept the delivery, the courier will leave a card in your letterbox with details to arrange pick-up at your local Australia Post Retail outlet.

Bulky items through Star Track:

In the event that no one is available to accept the delivery, the courier will leave a card in your letterbox with details to arrange pick-up at your local Star Track depot or you may contact customerservice@eckersleys.com.au to organise redelivery at your cost.

 


Shipping to New Zealand

Due to delays within the Australia Post and Star Track network due to the high volume of parcels, please anticipate longer than the average delivery time frames listed below for your order.

Shipping Options:

  • Standard International (3 - 10 working days) $21.75
  • Express International (2 - 4 working days) $32.85
  • Bulky International* (3 - 10 working days) $45.50

*Bulky International applies to orders containing Big & Bulky or Hazardous Items. Additional delivery fees apply to bulky items as they require extra handling and may take longer to transport because of their weight and size.

Service Availability:

Delivery is available to all areas in New Zealand.

Standard International & Express International parcels through eParcel:

In the event that no one is available to accept the delivery, Australia Post will find a safe place to leave your parcel. If there’s no safe place to leave your parcel it will be taken to a nearby Post Office and a card will be left for you.

Bulky items through Star Track:

In the event that no one is available to accept the delivery, the courier will leave a card in your letterbox with details to arrange pick-up at your local Star Track depot or you may contact customerservice@eckersleys.com.au to organise redelivery at your cost.

Customs Charges:

You may have to pay Customs charges and or GST on top of the advertised price when your goods arrive in New Zealand. Eckersley’s have no influence over New Zealand’s Customs Charges.
You may wish to visit the following site http://www.customs.govt.nz to help you understand New Zealand’s custom laws.