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Creative Kids Frequently Asked Questions

Creative Kids Frequently Asked Questions:

 

Q: Can Creative Kids Vouchers be redeemed in-store?

A: No, Creative Kids Vouchers can only be redeemed online at Eckersley’s Art & Craft.

 

Q: Can I redeem more than one Creative Kids Voucher per transaction?

A: Limit of one voucher per transaction. Please place a separate order per voucher.

 

Q: What products can I spend my Creative Kids Voucher on?

A: Creative Kids Vouchers can only be redeemed on the products on this page.

 

Q: How do I access the Creative Kids Online Classroom?

A: Once your order has been submitted and your voucher successfully redeemed with Service NSW, our Customer Service team will send you a link to access the Creative Kids Online Classroom.

 

Q: What videos will I have access to in the Creative Kids Online Classroom?

A: You will have access to all of the videos available in the Creative Kids Online Classroom, including the video that matches with the Creative Kids Kit that you have purchased.

 

Q: What happens if the details I provide are incorrect?

A: If any of the details you provide are incorrect, our Customer Service Team will contact you to get the correct details. We cannot redeem your voucher with Service NSW or hold stock for your order while your details are being corrected.

 

Q: How long will it take to receive my Creative Kids Kit?

A: After your order is submitted, our Customer Service Team will redeem your Creative Kids NSW voucher with Service NSW. Should any of the voucher details be incorrect, you will be contacted to request correct information. Your order cannot be processed until your voucher has been successfully redeemed.

Once your voucher has been successfully redeemed, your Creative Kids Kit will be shipped from our warehouse in Sydney NSW and will be subject to the Standard delivery timeframes outlined in our Shipping Policy. You should receive tracking updates from Australia Post as your order makes its way to your specified delivery address.

 

Q: What is the shipping charge for Creative Kids Kits?

A: Shipping is free for Creative Kids kits.

 

Q: Can I order another product with my Creative Kids Kit?

A: Creative Kids Kits cannot be ordered with any other product. There is a limit of one Creative Kids Kit per transaction.

 

Q: How long do I have to redeem my 2021 Creative Kids NSW Vouchers?

A: The 2021 Creative Kids NSW Vouchers will expire on December 31st 2021. Any orders placed after 11.59pm on December 31st 2021 using the 2021 Creative Kids Vouchers will be cancelled.

To ensure your 2021 Creative Kids NSW Voucher is redeemed prior to expiry on 11.59pm 31st December, please place your order before 1pm AEST 31st December.

Orders placed after this time may not be processed before your voucher expires due to Public Holidays and weekend shutdown. You will be notified by our Customer Service Team if your voucher was not redeemed prior to expiry.

 

Q: Will I earn Creative Rewards points on my Creative Kids Kit order?

A: Creative Rewards points cannot be earned on Creative Kids Kit orders.

 

Q: Can I order a Creative Kids Kit if I don’t have a Creative Kids NSW Voucher?

A: Yes, you can order a Creative Kids Kit and pay by another method, such as Credit Card or PayPal. Simply follow the How To Order instructions and enter your payment method in checkout, instead of the Creative Kids NSW Voucher.