I can’t find my past orders.
Please contact our customer service team at firstname.lastname@example.org or call 1800 701 602 and we can provide you with a list of your previous confirmed orders.
My wish list or saved order is missing from my new account.
Please contact our customer service team at email@example.com or call 1800 701 602 and we can reload your order for you.
I was halfway through an order and my account timed out.
For security purposes, your account will time out after 1 hour. If you have been working on an order, your order will auto save and should still be in your cart ready for you to add to it.
I forgot my password.
Click on the Sign In/Up icon in the top right corner and click “School Sign In”, then click “Forgot your password”. The email address associate with your account will receive a reset password link. Still having troubles? Please contact our customer service team at firstname.lastname@example.org or call 1800 701 602.
I don’t have a school account with you. How do I sign up?
For Educational Institutions and Schools who do not have a current Eckersley's Schools Account, please click here.
For more information or contact you local representative for assistance.
New South Wales & Australian Capital Territory:
Phone: 1800 701 602 Email: email@example.com
Victoria & Tasmania:
Phone:1800 701 602 Email: firstname.lastname@example.org
Phone: 07 38907359 Email: email@example.com
Phone:1800 701 602 Email: firstname.lastname@example.org