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Education Account Frequently Asked Questions

I can’t find my past orders.
Please contact our customer service team at customerservice@eckersleys.com.au or call 1800 701 602 and we can provide you with a list of your previous confirmed orders.

My wish list or saved order is missing from my new account.
Please contact our customer service team at customerservice@eckersleys.com.au or call 1800 701 602 and we can reload your order for you.

I was halfway through an order and my account timed out.
For security purposes, your account will time out after 1 hour. If you have been working on an order, your order will auto save and should still be in your cart ready for you to add to it.

I forgot my password.
Click on the Sign In/Up icon in the top right corner and click “School Sign In”, then click “Forgot your password”. The email address associate with your account will receive a reset password link. Still having troubles? Please contact our customer service team at customerservice@eckersleys.com.au or call 1800 701 602.

I don’t have a school account with you. How do I sign up?
For Educational Institutions and Schools who do not have a current Eckersley's Schools Account, please click here.

For more information or contact you local representative for assistance.


New South Wales & Australian Capital Territory:

Phone: 1800 701 602  Email: schools@eckersleys.com.au

Victoria & Tasmania:

Phone:1800 701 602   Email: schoolsvic@eckersleys.com.au

Queensland:

Phone: 07 38907359  Email: schoolsqld@eckersleys.com.au

South Australia:

Phone:1800 701 602  Email: schoolssa@eckersleys.com.au